Internet Domain management

Your domain name tells the world much about the company, so expert Internet domain management is vital. Firstly your domain presents a professional image to the world, so the top-level domain choice is essential. Many UK companies choose .com when “.co.uk” would be more appropriate. If they are a UK charity, a “.org.uk” would be the correct choice. If the “.co.uk” domain you want is unavailable, a “.biz” would be an alternative. For a UK Ltd company, a “.ltd.uk” would be the right choice.

Atomik.biz will advise on this important decision. The choice of domain hosts is essential, and buying on price is a mistake because the level of service is often inadequate and wastes time. Many people learn the hard way that buying a domain is cheap and straightforward, but the cost of transferring a domain is much higher than buying the domain in the first place.

Atomik.biz will take the pain out of Internet domain management and provide all the associated add-ons that successful businesses will need. Efficient management improves performance as well as gives the best value for money.

What is a domain

example.biz is a domain, different from https://www.example.biz, a web address or Universal Resource Locator (URL). Different again is auser@example.biz, which is an email address.

Registered domains won’t work without Domain Name Services (DNS). DNS converts the words we type, like www.example.biz, into the network addresses that computers need to communicate.

DNS has other records vital to efficient internet use and managing a company’s web presence.

What can go wrong?

The owner has registered a domain and lost the details of how to control it. The most common scenario is a domain is registered with a sales-focused company over the internet, often from overseas. These are cheap, but when the details are lost, it can be difficult to regain domain control. Some of these problems are due to the security systems designed to stop domain theft.

An uncommon problem is a registrar going out of business. One customer had an issue where another registrar acquired their provider and took over the billing but did not update the domain management. The new registrar was very unhelpful, and the domain became unmanageable. If a domain is a “.co.uk”, then this would not be too serious, but in this case, it was a .com which made it more problematic.

If not correctly configured, the service won’t work or other less easily diagnosed problems will occur. An excellent example of this is the problem of SPAM. Recent technologies and services are effective at reducing SPAM. One of these is the SPF record which is an entry in DNS. SPF records publish the addresses of machines authorised to send emails from the domain. Many domains do not have an SPF record, allowing SPAMMERS to send emails appearing to come from their targetted domain. This spam email often contains malware and results in a loss of reputation for the victim.

Who should manage DNS?

In our view, the systems engineer should manage the Internet domain, not the web developer, because the web developer focuses only on the website. In contrast, the systems engineer manages all aspects of the network infrastructure. Timely DNS changes must be possible without delays caused by liaising with third parties. The systems engineer is likely to have a better understanding of how all the associated technologies interact. Infrastructure changes usually happen outside business hours, and the systems engineer must make real-time changes.

There are other times when being able to make quick changes to DNS is essential. An example is a third party that sells an Internet service like an SSL certificate and requests a DNS change to prove domain ownership.

Drop catching domains

Atomik.biz offers a service to obtain domains that are currently unavailable. Many unused domains expire and become available. One scenario is where the domain is registered by a third party, like a web developer, who then ceases trading. The company loses control of the domain they think they own and can’t regain it. Domains that expire don’t become available for months after their expiry date. This grace period is unpredictable, so you can’t put it in your diary and expect to be able to register it at a predictable time. If other people want a particular domain, an automated system is more likely to secure the domain.

Domain name terms and conditions for domain names, revised July 2025

Please contact Atomik.biz Ltd using one of the contact methods below. Outside of office hours, please email us at complaints@atomik.biz. We will respond to all points of contact within 1 business day and aim to resolve any issues you have within 3 business days.

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails, etc), please contact us at abuse@atomik.biz with as much detail about the abuse. We will investigate your complaint immediately.

Atomik.biz Ltd tries to get it right all the time, but everyone makes mistakes. We can only improve our service with valid feedback from our customers.

If you wish to make a complaint about our service, please submit an email to complaints@atomik.biz, including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 3 business days.

If you’re not happy with the initial outcome of your complaint and its regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.uk/disputes/complaining-about-registrar/complaints-procedure

Key Terms of the Contract

• Terms & Conditions for registrants, including Nominet’s domain name registration T&C’s:

Renewal & expiry example: All UK domains are renewed on a bi-annual basis. We will send reminders 60 days prior to your domain name’s expiration. I will send the invoice to the email address on the account, and it is the registrant’s responsibility to make sure their contact details are up to date. If you do not wish to renew a domain, please make sure you contact us a minimum 35 days before your domain expires by emailing domains@atomik.biz. Unless requests to the contrary are received, all domains are renewed automatically approximately 30 days before the domain name expires.

If you request that you no longer wish to have your domain name renewed by us, it will be left to expire, and all services I provide regarding that domain name will be suspended. Your domain name will then go into a 30-day protected period. After 30 days, your domain will be suspended by Nominet, and it will go into a 60-day grace period. If you change your mind and still want to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired. After 90 days, your domain will be cancelled and deleted from the register and made available for resale through a third-party registrar by Nominet.  Atomik.biz Ltd will not guarantee the renewal of a domain name after this happens.

Transfers out example: If you no longer wish to carry on with your contract with Atomik.biz Ltd, please email us no less than 30 days before your services are due to be renewed. Atomik.biz Ltd will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that termination of the agreement for any reason will result in Atomik.biz Ltd ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to) deletion of data. e.g. hosting account(s) and mailboxes.

UK DOMAIN COSTS: all UK domains controlled by NOMINET www.nominet.uk are charged at £25 + VAT for two years up to a maximum term of TEN YEARS. All domain services are paid in advance.

Atomik.biz Ltd is proud to be Nominet member.