VoIP telephone systems
Atomik.biz provides fully featured business-quality VoIP telephone systems and offers everything from a single VoIP phone to a fully functional call centre PBX with Interactive Voice Menus (IVM), remote extensions, bespoke music on hold and call queues.
These systems can be run On-Premise, in your own data centre environment or cloud-based.
We support handsets from Cisco, Granstream, Fanvil, Yealink, Snom, Polycom and Htek.
What is VoIP?
Voice over IP (VoIP) is a technology that allows the Internet to carry voice conversations. This technology has several advantages over standard telephone systems. VoIP is much cheaper as there is no need to pay the line rental on numerous phone lines. Call charges are less expensive than land lines, especially overseas. Phone numbers are not tied to physical phone lines and can move with a user. Remote users can participate in a company phone system from anywhere with a reliable Internet connection.
BT ISDN Switch Off
BT have announced their plan to phase out the Integrated Services Digital Network (ISDN) which has been the backbone of business phone systems since 1988. The announcement is that new installations will cease in 2020 and full switch off by 2025.
ISDN subscribers still have some time before their existing systems stop working. In many cases until your current phone system reaches the end of its useful life. For any new phone systems, there is little point investing in systems with such a short life. VoIP systems are the only practical alternative and are generally better and cheaper. The one exception to this is where your Internet connection is not good enough for reliable VoIP.
Many phone system providers are using the ISDN switch off to scare people into signing up with their VoIP solution. Do not fall for this tactic as you still have time to make a planned transition to VoIP.
3CX Phone System
The 3CX Phone System is an open standard Windows-based IP PBX that provides superior features and flexibility at a far lower cost and replaces traditional PBX hardware phones. It supports popular SIP phones, VoIP providers and traditional PSTN lines. 3CX Phone System’s web-based management console makes it easy to configure, eliminating the need for expensive maintenance.
3CX Phone System includes a client (available for Windows, Mac, IOS and Android) that makes call control, conferencing and other unified communications features a breeze. Users can manage their extension and their calls with just a few mouse clicks and avoid using a cryptic phone interface. What’s more, you can log in to 3CX from any computer or smartphone to see the status and presence of other users from your office and any bridged offices around the world.
3CX Phone System includes an iPhone and Android client that allows you to make and receive office calls on your IOS or Android device from anywhere. Save on telecommunications costs by making internal office calls free of charge, and keep your mobile number confidential by using the office caller ID. Never miss that all-important call by answering calls made to your office extension from anywhere.
3CX Phone System is available in several editions based on the number of simultaneous calls (internal & external) your company makes. Upgrades are activated instantly with a license key – there’s no need to reinstall 3CX Phone System. A detailed feature comparison table can be found here.
3CX works with a range of handsets from Cisco, Fanvil, Grandstream, Htek, Snom and Yealink and even supports door entry systems.
Download the latest version of 3CX here.
VoIP is not without its disadvantages. Firstly compared with traditional phone systems it is relatively new and with a wide range of hardware and service providers there can be some compatibility issues. The most likely problem areas have always been voice quality and reliability. If a company had one Internet connection with several voice connections as well as email and general Internet traffic sharing, voice quality would probably vary and if the Internet connection dropped the calls would be cut off.
Getting the best performance out of VoIP requires the system to be designed correctly. This design will include, fault tolerance, a minimum of two Internet connections will maintain both VoIP and other Internet services if a line fails. Quality of Service (QoS) will prioritise VoIP traffic so that voice will not become broken or jittery if a link becomes busy. Available bandwidth must be planned carefully to give acceptable service. Last but not least is porting of numbers. It is possible to keep your terrestrial numbers and port them over to your VoIP system. Porting is not an instant process and needs to be planned with the phone company to minimise downtime. Testing is essential with VoIP to ensure the system performs according to the design.
The VoIP market is very competitive and price-driven resulting in too many providers chasing too little business and making too little profit. The inevitable result is that some VoIP providers have gone out of business or been taken over by larger ones. For this reason, don’t buy VoIP services on price alone. The service level might be the reason for the price.
Message on Hold
Many companies have invested in modern phone systems with advanced features but are not getting the best use out of it. One of the easiest ways to improve both customer experience and company image is to add hold music or messages to their existing system. Also out of hour’s messages, holiday messages or interactive voice menus.
- 94% of advertising budgets are spent on generating incoming calls. Look after those incoming calls correctly, and give a professional firstimpression.
- 70% of calls are placed on hold or transferred.
- 90% will hang up after 40 seconds if confronted with silence or beeps
- Advertise new services to existing customers.
- Enhance your corporate image and make your company sound bigger and more professional.
- Psychologically reduce “hold time”.
- Advertise changes to your business, Christmas Opening hours etc.
Visit our interactive ordering system to get started.
Door entry systems
Door entry systems integrate with new or existing 3CX phone systems. When someone presses the door button a desk phone or group of phones ring in the office. If the caller is welcome, then the door can be opened remotely from the phone.
Depending on make and model of door entry system many features are available.
- Integrated number pad for staff access.
- RFID card reader for staff which increases security compared with keypad entry.
- Integrated Cameras to view visitors.
- Logging door opening events.
Added benefits of door entry systems.
- No undetected strangers
- No separate handset which is usually inconveniently located and cant be rerouted
- Insurance companies might insist on door entry control
- Where there is a high turn over of staff controlling access is more straightforward, and no keys need controlling.
- Control access to remote storerooms or machinery spaces.
- Combine with CCTV to enhance security further
- Reduce theft and accidents
- Remote phones can be used to control access.
- Change the destination phone depending on circumstances like staff holidays.
We support any door entry system compatible with 3CX. These include those from Fanvil, AlphaTech Door Phone (also known as Moshi Door Phones in the UK) and Cyberdata.
Draytek Voice products The Vigor BX2000 is a business class router which supports all the facilities of the class-leading Vigor 2862 series routers. It also has a built-in private branch exchange (PBX) using VoIP technology. This phone system then becomes the heart of an integrated phone system. The VigorSwitch P2280 is a 24 port rack mountable managed Power Over Ethernet (POE) Gigabit switch. This is ideal for networks with large numbers of POE devices like the VoIP handsets or the wireless access points and even security cameras. Being Gigabit as well as POE makes it the ideal switch for small networks with a mix of equipment.
VoIP Telephone Exchange
Many phone system providers sell their products to customers without considering the implications to the customers business. As Telephony, Internet connections, email and general networking become more integrated planning becomes even more important.
Once a customer chooses a VoIP phone solution Atomik.biz will plan how to integrate it into the customer’s network to get the best out of it and to ensure no undesired effect to the existing systems.
Aspects of the design include but are not limited to:-
- Ensuring existing internal systems that are available to the Internet still work correctly. This might include web servers, email systems, digital video recorders and file and print services.
- If the existing system has multiple Internet connections, how this will be best used to make the new system as fault tolerant as possible.
- Integrating existing VoIP investment into the new system where appropriate
- Planning to resolve problems if they occur.
3CX Advanced features
3CX is a feature-rich phone system which has many features to improve the efficiency of its users. Below is a small selection.
Missed call notifications to email.
Voicemails to email.
Hot desking which allows multiple users to personize a single phone. Ideal in call centres.
Call logging and scheduled reports
Programmable buttons on most phones.
Ring Extension & Mobile Simultaneously
Auto Attendant / Digital Receptionist
For More Information
Please use the Contact us page or call us on 01525540041 or 02033271747