Business IT & Computer support
Our consultants have decades of experience working in Business IT & Computer support and can advise on the best solutions. We like to say that rather than our clients asking us to implement a particular technology, they should tell us their business problems and we will recommend a solution. An excellent example of this is a company who had a key member of staff who was moving to the coast that they did not want to lose. We came up with a technology solution which enabled the company to keep that person and for them to enjoy their new life by the sea. The answer was to implement remote technologies that allowed them to work from anywhere. Once in place, the company started using it for other staff members who wanted to able to work remotely. The managing director later said we had changed all their lives for the better.
To be able to provide business IT & Computer support to a new client, it is essential to complete a systems audit so that we know exactly what systems are in place. This will result in documentation of all systems and includes network addresses, logins, passwords, systems specifications and serial numbers. This process allows us to become familiar with the environment as well as their IT needs. We usually find many problems and we then plan how to get from what they have to what they need. This documentation is kept up to date as the system changes and is an important tool for ongoing support.
Although we fix a majority of issues remotely we feel it is important to spend some time on site. Usually bigger projects are more efficient on site and it also allows us to understand the people and business needs better.
There is also the “While Your Here” factor which is where people bring up problems they have lived with for some time but have never mentioned. These often have a big impact on the business and sometimes solve a problem they don’t even know they have.
The vast majority of our work is with long-term customers. As we have detailed knowledge of their systems, we can do most ongoing support remotely. Businesses don’t like to be inconvenienced by IT work so if possible we schedule work that would otherwise be disruptive to be done remotely out of hours. We even have some sites which we have supported for years that we have never yet visited. One is a branch office of a London based company with an office in Malta.
Atomik.biz installs and maintains servers. These vary from micro-servers in small offices which run Microsoft Windows to provide essential network services to scalable servers running multiple virtual machines on the VMWare platform. We also host servers in data centres running phone systems and websites.
Many services are now cloud-based, but there are still many reasons to have local servers. Not all businesses have fast and reliable Internet so some services will work more reliably on-premise. There are circumstances where the combines costs of business Internet connection and the monthly costs of software as a service make running a server more cost-effective.
For a complete technology solution
Please use the Contact us page or call Atomik.biz on 01525540041 or 02033271747