Server failure
- Service: Data Recovery
- Date: 18/06/2009
- Client: Continental
Continental is a relatively new client. In the summer we received a call out of the blue saying they had been given our name by a local printing company. They had a really serious problem. Their server had had a total failure after a power cut and would no longer boot. They had already asked someone to look at it and in their attempts to recover data had installed Windows XP on one of the disks containing the data. The server was a modern HP Proliant ML110 with hardware RAID. Continental already had an IT company who had provided various support and setup backups to an external USB drive. After the disaster they found out that the backups had not been working. The data they really needed was from Sage accounts and ACT contact management. We were able to recover thousands of files from the damaged disks.
Unfortunately both Sage and Act are very difficult if not impossible to recover even if you have many of the files so we were unable to get those databases back on line. However we did recover large numbers of other files. We were ultimately able to recover much of the Sage and Act data from other versions of the data on other computers.
We did a complete audit of the network and found numerous problems. They had networking issues with printers, files not stored on the server, out of date antivirus software, workstations in need of major updates. They had no uninterruptable power supply (UPS) which would have saved them from disaster in the first place. Network security was poor and their email used a POP based system despite having Microsoft Small Business Server which includes Exchange. There were also problems with their domain hosts and users complained of things not working and what did work was very slow.
Atomik.biz did extensive work to bring the network up to a good standard. The server was built from scratch. Memory was upgraded, a UPS installed. All machines where updated and had efficient antivirus installed. We recovered most of their data, setup automatic Internet backups, got control of their domain, setup SMTP email and fixed a multitude of networking problems.
Today they have a well documented and fully functional system which we manage remotelly.
Client Testimonial
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