Consulting
Our consultants have decades of experience working in the IT industry and are able to advise on the best solutions. We like to say that rather than our clients asking us to implement what they want, they should tell us their business problems and we will provide the solutions. A good example of this is a company who had a key member of staff who was moving to the coast that they did not want to lose. We came up with a technology solution which enabled the company to keep that person and for them to enjoy their new life by the sea. The solution was to implement remote technologies that enabled them to work from anywhere. Once in place the company started using it for other staff members who wanted to able to work remotely. The managing director later said we had changed all their lives for the better.
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Onsite support
With a new client it is important to complete a systems audit so that we know exactly what systems are in place. This will result in documentation of all systems and includes network addresses, logins, passwords, systems specifications and serial numbers. This process allows us to become familiar with the environment as well as the businesses IT needs. We usually find many problems and we then plan how to get from what they have to what they need. This documentation is kept up to date as the system changes and is an important tool to ongoing support.
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Remote support
The vast majority of our work is with long term customers. As we have detailed knowledge of their systems we are able to do most ongoing support remotely. Businesses don’t like to be inconvenienced by IT work so if possible we schedule work that would otherwise be disruptive to be done remotely out of hours. We even have some sites which we have supported for years that we have never even visited. One is a branch office of a London based company with an office in Malta.